QUESTION 1. Your response should be at least 500 words in length.
Identify two areas or skills in EMS operations that would be appropriate for quality improvement review. Consider the EMS system parallels to Deming’s Seven Deadly Diseases. Which of parallels are most likely to exist as barriers to successful measurement of performance, and why? Identify the parallel appropriate for each of your two areas.
QUESTION 2. Your response should be at least 500 words in length.
Compare and contrast quality assurance and quality improvement. Discuss which is more suitable for motivating employees and creating a culture of quality within the organization.